SFPCG UNVEILS AI-POWERED CHATBOT, SMART BOOKING SYSTEM, AND NFC-ASSISTED SERVICES
The intuitive system of the new booking site, pcgsanfrancisco.as.me, allows clients to book and manage appointments effortlessly while receiving both email and SMS reminders.
Clients can simply tap their NFC-enabled devices near these posters to access information, schedule appointments, complete feedback forms, or check in for consular services. These smart signs provide a seamless, interactive experience that enhances efficiency and convenience.
San Francisco, California, USA — The Philippine Consulate General in San Francisco has launched several innovative technologies to enhance public service, effective December 1, 2024.
At the forefront is an AI-powered chatbot, developed using OpenAssistantGPT and powered by OpenAI’s advanced Assistant API. OpenAI, a global leader in artificial intelligence research, provides advanced conversational tools that empower organizations to deliver dynamic and accurate support. With this innovation, the Consulate can now provide clients 24/7 assistance, enabling clients to quickly access essential information on passport renewals, dual citizenship applications, visas, and more. Clients can interact with the chatbot by visiting https://pcgsanfrancisco.org/chat-with-us/.
Additionally, the Consulate has introduced an improved appointment booking platform, https://pcgsanfrancisco.as.me. The system simplifies scheduling, offering email and SMS reminders while consolidating booking into a user-friendly interface.
The Consulate has also deployed NFC-enabled smart posters, allowing clients to tap their devices to access information, book appointments, or check in for services. These smart signs provide a seamless, interactive experience that enhances efficiency and convenience.
“Our goal is simple: to deliver exceptional service,” said Consul General Neil Frank R. Ferrer. “By leveraging technology, we’re making public service more efficient and accessible.”
These advancements underscore the Consulate’s commitment to modernizing its services and utilizing intelligent tools to better serve the Filipino community. Through these efforts, the Philippine Consulate General reaffirms its dedication to providing exceptional, accessible, and innovative public service. END